Refund Policy

1. 7-Day No-Questions-Asked Refund

We offer a 7-day no-questions-asked refund guaranteefor all paid membership plans. If you are not satisfied with the service within 7 days of purchase, you can request a full refund without any reason.

2. How to Request a Refund

To request a refund, please:

• Send an email to [email protected] with "Refund Request" in the subject line
• Provide in the email: registered email, order number, purchase date, reason for refund (optional)
• or through theContact Uspage to submit a refund request

3. Refund Processing Time

We will process refunds within 3-5 business daysof receiving the refund request. The refund will be returned to your original payment account. The time to receive the refund depends on the payment channel, usually 3-10 business days.

4. Refunds After 7 Days

Refund requests after 7 days will be handled as follows:

• Service outage:If the service is unavailable for an extended period (over 48 hours) due to our reasons, please contact support for an extension or a full refund
• Duplicate charge:If a system error causes a duplicate charge, the duplicate amount will be fully refunded
• Other cases:For one-time purchases, refunds are limited to the 7-day window above. After 7 days, refunds are not available except for confirmed service outages or duplicate charges

5. Non-Refundable Cases

• Memberships used for over 7 days with no service outage
• Accounts banned due to violation of terms of service
• Not using the service for personal reasons ("forgot to use", "no longer needed", etc.)

6. Contact Us

For refund-related questions, please contact [email protected] and we will respond promptly.